Moving is always a significant life change, and we want to make it as smooth a process as possible for you. On this page, you will find all the important instructions and information you need during the moving process, from change of address notification and cleaning to special situations. Careful preparation helps ensure that your move goes smoothly and your tenancy ends properly.
Moving instructions for residents moving out
1. When moving out
Your apartment will be inspected during the termination month (the month before moving out) on weekdays between 8 AM–4 PM using the master key. No advance notice of the apartment inspection is given to the departing resident. If you wish to be present during the apartment inspection or if there are pets in the apartment, please contact our customer service at phone +358 40 700 6429. In this case, the apartment inspection must be scheduled within seven (7) business days of receiving the termination notice. A scheduled apartment inspection must be cancelled five (5) business days before the inspection date. If the inspection is not cancelled, the apartment inspection will be conducted using the master key.
2. Abnormal wear and tear
If abnormal wear and tear is found in the apartment, repair costs will be charged in full to the departing resident. If items such as a jigsaw mirror have been installed on the walls, they must be removed and the marks must be repaired.
3. Move-out cleaning
Leave the apartment in clean condition so that the next resident can move in. See cleaning instructions.
4. Peepholes, security locks, and venetian blinds
Additional features added to the apartment must be left in place. Broken surface-mounted venetian blinds must be removed and the marks repaired.
5. Apartment-specific equipment
Equipment installed by the company in the apartment must be left in working condition (including smoke detector and medicine cabinet).
6. Dishwasher and washing machine
Appliances being removed must be disconnected properly, and the inlet and outlet pipe connections must be plugged to prevent water from leaking into, for example, cabinets.
7. Lighting and smoke detector
Ensure that all fixed light fixtures are in working order and ceiling boxes are in place. Also ensure that the smoke detector is in working condition. Loose light fixtures must be removed from the ceiling.
8. Keys
Return all keys related to the apartment, including the parking space heating post key, according to the termination notice. Keys must not be left in the apartment or given to the new resident. If keys are not returned as agreed or keys have been lost, the departing resident will be charged for lock re-keying and making new keys.
9. Abnormal apartment vacancy
If your apartment is not vacated as agreed, you may be charged for costs incurred, such as hotel costs for the new resident.
10. Notify of your move
Remember to notify the electricity company and other necessary parties of your move. If you receive housing allowance/supplement, notify Kela of your change.
11. Submit a change of address
Remember to submit a change of address at www.muuttoilmoitus.fi. Note that registering an address change takes 3–5 business days.
12. Rental deposit
The paid rental deposit or overpayments will be refunded to your bank account approximately one month after the end of rental payment liability. Possible rent debts, cleaning costs, renovation charges, lock re-keying/new keys, and missing equipment may be withheld from the deposit.
Cleaning instructions for moving out
When terminating or changing apartments, the resident moving out must ensure that the apartment is cleaned at least according to the instructions below. Also clean the storage space, balcony, and yard area belonging to the apartment.
If the cleaning does not meet the required standard, the landlord will primarily withhold the costs incurred from cleaning the apartment from the security deposit or invoice the costs afterwards.
Special considerations for cleaning
Kitchen
- Cabinets are cleaned on all surfaces, including countertops and drawer units.
- Stove and range hood are cleaned on all surfaces, including the back and bottom of the stove, as well as oven trays and grease filter.
- Refrigerator and freezer are defrosted and cleaned, and doors are left open. Ensure that the power to the appliances is disconnected.
- Trash bins are emptied and cleaned.
- Also ensure that defrosting water from the appliances does not leak onto the floor.alle.
Bathroom and apartment sauna
- Toilet seat, sink, faucets, drain traps, and floor drains are carefully cleaned.
- Walls, floors, and sauna benches are cleaned.
Other rooms
- All surfaces are cleaned so that there is no dust or stains on the surfaces.
- Stickers and tape must be removed.
All floors are vacuumed and mopped
Finally, check that no belongings or trash are left in the apartment. Items that do not belong in the waste shelter must be taken to the landfill yourself. We will charge for removing items left in the waste shelter.
Additionally, ensure that all fixed light fixtures are in working order, ceiling boxes are in place, and the smoke detector is functioning.
Moving out before the end of rental liability
The departing resident is responsible for rent until the end of the termination period. Your rent payment ends only if a new tenant moves into your apartment before the end of your rental liability. The moving out date must be stated in the termination notice.
If you wish to keep the keys until the end of your rental liability, contrary to what was agreed in the termination notice, this must absolutely be agreed upon with customer service at phone 040 700 6429. You can also inquire from customer service whether a new tenant has possibly been found for your apartment.
Death of a tenant
The departing resident is responsible for rent until the end of the termination period. Your rent payment ends only if a new tenant moves into your apartment before the end of your rental liability. The moving out date must be stated in the termination notice.
If you wish to keep the keys until the end of your rental liability, contrary to what was agreed in the termination notice, this must absolutely be agreed upon with customer service at phone 040 700 6429. You can also inquire from customer service whether a new tenant has possibly been found for your apartment.